Safety
During their time with us the safety and wellbeing of the children is essential and our greatest priority. There will always be a staff member to welcome you whichever start time you have selected.
All adults collecting children must be known to staff.
If an unfamiliar adult is to collect your child we need to be advised and to see a photograph. In the event of an unfamiliar adult arriving unannounced, the child would not be released until we have telephoned you to confirm identity and your instructions.
Health
All senior staff and the majority of general staff are qualified first-aiders able to deal with most crises quickly and calmly. If an accident does happen it is written into the accident book and reported to the parent or guardian.
If any child shows signs of illness, high temperature, sticky eye, diarrhoea etc., we will telephone parents and ask them to collect the child before symptoms become severe. In the case of a mild temperature parents will be notified and kept informed of progress.
Confidentiality
All children, their families and carers are entitled to strict confidentiality. Any information held on our premises is kept in secure files only available to appropriate staff.
Discipline
The children are encouraged to be kind and treat each other with respect at all times. However there can be arguments and disagreements. For young children distraction, compromise, humour and managed choice techniques are usually effective.
An offended child is immediately comforted by a member of staff and the offender removed from the activity. If an accident occurs it is written into the accident book and reported to the parent or guardian. In the case of severe or continued behavioural difficulties we must reserve the right to review a child’s nursery place.
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